Messaging: Myth vs Reality (pt1)
Messaging has been seen as the panacea for customer engagement, however the operational nuances around the technology need...
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Digital Transformation: Will your contact centre ever close its voice capability? (pt1)
Operational Efficiency and Digital Transformation You implemented web chat, Social Media channels, and the now fashionable messaging...
Chatbots: The Definitive Guide (2020)
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Imagine if our UX teams could build conversational AI experiences 8x faster than todays’ developers.
We all go into conversations knowing what we know – It’s our truth! However, the reality lies somewhere in the middle of any discussion...
Messaging: Myth vs Reality (pt2)
Cost Base Over the years we’ve seen operational metrics that show various forms of digital engagement, whether web chat or messaging,...
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