Messaging: Myth vs Reality (pt1)Messaging has been seen as the panacea for customer engagement, however the operational nuances around the technology need...
Digital Transformation: Will your contact centre ever close its voice capability? (pt1)Operational Efficiency and Digital Transformation You implemented web chat, Social Media channels, and the now fashionable messaging...
Imagine if our UX teams could build conversational AI experiences 8x faster than todays’ developers.We all go into conversations knowing what we know – It’s our truth! However, the reality lies somewhere in the middle of any discussion...
Messaging: Myth vs Reality (pt2)Cost Base Over the years we’ve seen operational metrics that show various forms of digital engagement, whether web chat or messaging,...